Shipping policy

Shipping Policy

At ?? Contemporary Living, we are committed to delivering your luxury outdoor furniture safely and efficiently. Please review our shipping policy below for details regarding order processing and delivery.

Shipping Locations

We currently ship to addresses within the continginous United States only.

Order Processing

All orders are processed and prepared for shipment within 7 business days after your order is placed. Once your order has been processed and shipped, you will receive a confirmation notification.

Delivery Time

After your order has shipped, delivery typically takes up to 14 business days. Because many of our items are large or oversized, they are shipped using freight services to ensure they arrive safely.

Shipping Rates

Shipping costs are calculated based on your location and the details of your order. The exact shipping rate will be displayed at checkout before you complete your purchase.

Shipping Method

All orders are shipped via freight shipping directly from our warehouse to ensure the safe and secure delivery of your furniture.

Freight Delivery & Inspection Policy

At ?? Contemporary Living, many of our products are large, luxury outdoor furniture pieces that require specialized freight delivery. To ensure a smooth delivery experience, please review the following guidelines.

Freight Delivery Overview

All large items are shipped via freight carriers directly from our warehouse or supplier facilities. Freight delivery is designed to safely transport oversized or heavy furniture.

Freight carriers typically deliver to the front of your home or building (curbside delivery) unless otherwise specified.

Delivery Scheduling

Once your order arrives at the local freight terminal, the carrier will contact you directly to schedule a delivery appointment.
It is the customer's responsibility to ensure someone is available to receive the delivery at the scheduled time.

Missed appointments or rescheduling may result in additional delivery fees charged by the freight carrier.

Inspection Upon Delivery

It is very important that you inspect your order before signing the delivery receipt.

Please follow these steps:

  1. Carefully inspect the packaging and products for any visible damage.

  2. If damage is visible, note the damage clearly on the delivery receipt before signing.

  3. Take photos of the damage and packaging if possible.

  4. Contact ?? Contemporary Living within 48 hours with the details and images.

Signing the delivery receipt without noting damage may limit our ability to file a claim with the freight carrier.

Concealed Damage

If damage is discovered after unpacking, please contact us within 48 hours of delivery and provide photos of the product and packaging. We will work with the freight carrier to determine the appropriate resolution.

Refused Deliveries

Refusing a shipment without proper documentation of damage may result in additional return freight charges which may be deducted from your refund.

Customer Responsibility

Customers are responsible for ensuring that:

  • The delivery location is accessible for freight trucks.

  • Adequate space is available for delivery.

  • Assistance is available if needed to move furniture from curbside into the home or patio area.

If you require additional assistance, you may consider arranging white-glove delivery services where available.

White-Glove Delivery Policy

To provide an elevated experience for our luxury clientele, ?? Contemporary Living may offer or coordinate White-Glove Delivery services for select orders and locations.

What White-Glove Delivery Includes

White-Glove Delivery may include:

  • Scheduled delivery appointment

  • Delivery inside your home or outdoor space

  • Placement of furniture in the desired location

  • Assembly of furniture when applicable

  • Removal of packaging materials

Availability of this service depends on your location, product type, and delivery partner.

Additional Fees

White-Glove Delivery is considered a premium service and may involve additional charges. Pricing varies based on:

  • Product size and weight

  • Delivery distance

  • Assembly requirements

Customers will be notified of applicable fees before the service is scheduled.

Preparation for White-Glove Delivery

To ensure a smooth delivery experience, customers should:

  • Ensure clear access pathways for the delivery team.

  • Remove obstacles from walkways, patios, or entryways.

  • Secure pets during the delivery window.

Delivery Limitations

White-Glove Delivery teams may not be able to complete delivery if:

  • Access pathways are unsafe or obstructed.

  • The furniture cannot fit through entryways or elevators.

  • Delivery conditions present safety concerns.

Damage or Issues

If there are any issues with your order during White-Glove Delivery, please notify the delivery team before they leave your property and contact ?? Contemporary Living within 48 hours so we can assist with a resolution.

Questions

For questions about delivery options or to request White-Glove Delivery services, please contact:

Email: [your email address]

At ?? Contemporary Living, we are committed to ensuring your luxury outdoor furniture arrives safely and is delivered with the care and attention it deserves.

Questions or Order Tracking

If you have any questions about shipping or would like assistance tracking your order, please contact us at info@.com and our team will be happy to assist you.